01 — Work

Complex workflows,
designed to feel simple.

Visual IVR and conversational experiences, banking and insurance journeys, operational dashboards, AI-assisted tools and enterprise products. Confidential work stays anonymised by design.

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Visual IVR

Designing Visual IVR Experiences

Voice + visual UI + conversational interaction. How audio guidance and an on-screen interface combine to turn long IVR menus into fast self-service journeys.

Visual IVRConversational UXMobile UXSelf-Service

Mobile · Voice + Visual UI · Web

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Insurance

Confidential — client anonymised

Insurance Policy Renewal

A voice + visual self-service journey for policy renewal — policy details, benefits, payment and confirmation without waiting for an agent.

Visual IVRInsuranceRenewalPayment

Mobile · Voice + Visual UI

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Banking

Confidential — client anonymised

Pre-Approved Credit Card Onboarding

Presenting a pre-approved card offer inside a call, collecting consent, completing verification and activating the card — end to end.

Visual IVRBankingCredit CardKYC

Mobile · Voice + Visual UI

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Fintech

Confidential — client anonymised

UPI Payment Journey

UPI ID entry, validation, transaction status, confirmation, failure and retry — designed for clarity and calm under real payment anxiety.

UPIPaymentsFintechError States

Mobile · Web · Voice + Visual UI

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Dashboards

Confidential — client anonymised

Omni-Channel Contact Center Dashboard

One operational view across calls, chats, WhatsApp and campaigns — KPIs, channel performance, filters and drill-downs for supervisors.

DashboardAnalyticsEnterpriseData UX

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AI / GenAI

Confidential — client anonymised

AI Agent Assist Dashboard

A live agent workspace: transcript, customer context and AI suggestions designed as human + AI collaboration — suggest, never decide.

AIAgent AssistDashboardLive Transcript

Web Agent Desktop

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AI / GenAI

Confidential — client anonymised

GenAI 'Ask Me' Experience

A grounded conversational assistant for operational questions — suggestion chips, cited sources, graceful refusals and honest limits.

GenAIAsk MeConversational UXTrust

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Fintech

Confidential — client anonymised

Loan Status & EMI Journey

Loan status, EMI details, pre-closure quotes and repayment — financial workflows where clarity and security come before delight.

LoansEMIFintechVisual IVR

Mobile · Voice + Visual UI

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Dashboards

Confidential — client anonymised

Campaign Manager

Creating, scheduling and monitoring outbound campaigns — segments, status, metrics and collections in one workflow.

CampaignsDashboardCollections

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Enterprise

Confidential — client anonymised

Document Upload & Validation

Upload, validation, error, retry and success states for customer document collection in a loan workflow.

DocumentsValidationError States

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Insurance

Confidential — client anonymised

Vehicle Insurance Self-Service

Renewal, vehicle details, claim intimation and policy servicing — insurance journeys designed for clarity under urgency.

Vehicle InsuranceClaimsVisual IVR

Mobile · Voice + Visual UI

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Product Design

Confidential — client anonymised

HALO Cloud — CCaaS Platform

Product design across the cloud contact-center platform — enterprise workflow interfaces, internal tools and the product experience itself.

CCaaSSaaSProduct Design

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